Trek10 Team Support

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Trek10's experienced Solutions Architects at your service, on-demand.

Tools and best practices are a good start, but you’re creating a partnership with people. With Trek10, you have access to one of the most expert, 100% AWS focused, engineering teams in the world. A team who lives & breathes AWS, and are committed to continuous improvement of your environment. A team that prides itself on helping you sleep at night.

For the better part of the last five years, Trek10 has been designing, building, and supporting cloud-native AWS infrastructure. Along the way, we've been recognized as one of the most heavily certified partners, we became the first Serverless Partner, and Trek10 was the smallest AWS Consulting Partner to earn either the DevOps Competency or the IoT Competency, or become an AWS Managed Service Provider Partner, let alone two of these things, or all three.


What is Team Support?

Born out of our CloudOps Team's desire to identify problem areas and proactively remediate, Trek10 Team Support is the top choice for organizations that are actively leveling up their AWS knowledge, but in need of accelerating that journey.

Trek10 Team Support augments your team’s skills with access to a team of experienced and focused AWS Solutions Architects and developers that specialize in leveraging AWS to the fullest. Team Support acts as an extension of your team, available to provide ad-hoc support or expert guidance, get hands-on collaborating on new projects, or to outsource complete chunks of functionality.

In short, Team Support may be the best path forward to helping you deliver on the cloud promise.



Popular Requests From Team Support Clients

  • Hands-on Design, Architecture, Implementation
  • Ad-hoc Consulting & Engineering Support (AWS design, architecture, security best practices, etc.)
  • Implementation & Support for Custom Solutions (AWS billing, logging, security, VPN, etc.)
  • Code Cleanup & Maintenance
  • Ongoing Feature Development
  • Software Modernization
  • Proof of Concept / Prototype Development
  • Migration / App Portfolio Assessments
  • AWS Account Management & IAM design (AWS roles implementation, role escalation approvals, etc.)
  • Operationalizing AWS Environments
  • Security Reviews / Assessments
  • Security Design & Incident Response Planning
  • Disaster Recovery Setup & Testing
  • Custom AWS Cost Optimization & Reserved Instance Analysis
  • Well-Architected Reviews
  • Training & Enablement


Expert Tooling

Trek10 is constantly innovating and releasing new tools to keep our Clients on the cutting edge of AWS security and management. Complementing well established best practices that promote continuous improvement and innovation, Trek10 offers a suite of proprietary tools created from the ground up for AWS. Never wanting to recreate functionality that is already better done in AWS or a fill in the gaps third party tool, we seek to build only those tools that enable our Team Support and CloudOps Clients to more confidently and securely leverage AWS to the fullest.

 Harbor

Harbor is the central entry point for Clients interacting with Trek10. Clients can quickly gain deeper optics into their AWS environment, review any open tickets, and view custom dashboards directly in Harbor or SSO to other tools and dive deep.

 Pinger

We decided to build our own uptime monitoring tool to handle our unique requirements as an AWS Managed Service Provider Partner, as well as to tightly integrate it with Datadog. Pinger also includes custom features for monitoring SSL and domain expiration - which has saved more than one client from the dreaded SSL expiration outage!

As heavy Serverless users, we of course built it with Lambda, so it's highly available, and it runs in five AWS Regions globally so it relies on no shared dependencies with the workloads it is monitoring, or even shared continents! We view Pinger as our “last line of defense." We strive to catch problems before an outage, but if not, or in the case of a catastrophic outage, Pinger will always be running somewhere around the globe and will notify us of a problem.

 S3 Object Auditor

Trek10’s S3 Object Auditor goes above and beyond AWS’s basic functionality by scanning S3 buckets with 100’s of millions of objects (at the object level) and finding any S3 objects that may have been inadvertently made public. AWS Macie provides the same visibility into S3 objects, but we do it for way less money!

 AWS Vulnerability Detection & Alerting

Trek10 fully manages a service that continuously checks for hundreds of known vulnerabilities in your AWS account configurations such as open security groups, missing encryption, and more. Clients are alerted of any vulnerablity, and Trek10 advises on remediation. Audit reports are available for compliance.

 Tag Mapper

Another commmon Client need, Tag Mapper helps our clients identify and manage infrastructure spawning without their knowledge, by enforcing tagging standards.

 CloudFront/S3/ELB Log Parser

Our custom utility pushes data from S3, CloudFront, and ELB access logs, allowing Trek10's CloudOps team and our Clients to understand sources of errors and traffic quickly, without a costly full log management system.

 AWS Cost Anomaly Detection

Custom billing anomaly alerting and detection. We save Clients thousands of dollars of accidental spending per month by catching unnecessary resources accidentally left running in our Clients' AWS accounts.

 Dog-bone Dug Up

Dog-Bone Dug Up was designed to catch scenarios where our Clients' critical production infrastructure is not being monitored.

 Trek10 Patch Manager

The problem of patch management is as old as IT, but the tools and solutions are new. Trek10 is an expert at patch management on AWS. Patch Manager configures AWS Systems Manager and advises you on the best approaches for managing updates with DevOps best practices, receives notifications of patches, and handles running your updates.

 Other Tools?

Not finding what you are looking for? Trek10's suite of proprietary tools is not limited to the tools featured above, and we're always on the lookout for the absolute best tools available. If you have a preferred toolset, let us know. Creating custom integrations for clients is a popular request from our Team Support Clients.



Team Support Engagements

  • Team Support:  Optimize

    Great for:

    • High level consulting guidance
    • Best practice implementation
    • Ad-hoc remediation of issues and vulnerabilities
    • Minor enhancements

    How it works:

    • Kickoff with AWS Well Architected-review & Roadmapping Session
    • Onboarding continues with configuration of Harbor and other proprietary Trek10 tools
    • Bi-weekly virtual office hours
    • Work is directed by Client in collaboration with the Trek10 Delivery Lead

    What you get:

    • AWS Well Architected-reviews (per workload)
    • Access to Harbor and other proprietary Trek10 tools
    • 30 hours per month
    • All work reviewed by Trek10 Senior Architect

  • Team Support:  Innovate

    Great for:

    • Prototype development
    • Ongoing feature development and maintenace
    • Software modernization
    • Aggressively working backlog items
    • Accelerating cloud-native adoption

    How it works:

    • Kickoff with AWS Well Architected-review & Roadmapping Session
    • Onboarding continues with configuration of Harbor and other proprietary Trek10 tools
    • Weekly virtual office hours
    • Quarterly Business Reviews (QBRs)
    • Work is directed by Client in collaboration with Trek10 Delivery Lead

    What you get:

    • AWS Well Architected-reviews (per workload)
    • Access to Harbor and other proprietary Trek10 tools
    • 60 hours per month
    • All work reviewed by Trek10 Senior Architect

  • Team Support:  Transform

    Great for:

    • Prototype development
    • Proof of Concept (POC) implementation
    • Ongoing feature development and maintenace
    • Software modernization
    • Aggressively attacking backlog items
    • Accelerating cloud-native adoption
    • Serverless enablement
    • Staff augmentation

    How it works:

    • Kickoff with AWS Well Architected-review & Roadmapping Session
    • Onboarding continues with configuration of Harbor and other proprietary Trek10 tools
    • Weekly virtual office hours
    • Quarterly Business Reviews (QBRs)
    • Work is managed by Trek10 Team Lead

    What you get:

    • AWS Well Architected-reviews (per workload)
    • Access to Harbor and other proprietary Trek10 tools
    • Dedicated Trek10 Account Manager
    • Annual Tech Strategy Sessions
    • 120 hours per month
    • All work reviewed by Trek10 Senior Architect



Interested in learning more?

Connect with our team to discuss if Team Support is a good fit for you.



Team Support Resources

  • CloudOps Resources

    Detecting AWS Cost Anomalies
    If you’ve spent any time at all in the cloud, you know the pain of mysterious bills and ever-escalating spend. When you’re paying as you go and scaling on demand, exercising control over your infrastructure costs takes more vigilance, not less. For that reason, Trek10’s CloudOps team spends a lot of time thinking about cloud spend and developing tools to help catch problems before they happen.
    View Post
    AWS Partner Story: Clear Software
    "From the beginning we decided to go all in with AWS and run Clear Software on the AWS Cloud,” says Jon Gilman, Chief Executive Officer, Clear Software. “In my opinion, it’s AWS and then there's everyone else. The scalability and global availability of AWS enables us to serve the needs of Fortune 500 corporations. And the ease with which we can integrate thousands of software solutions on AWS using custom-built APIs helps us get clients up and running quickly with a flexible solution tailored to their needs."
    View Story
    CloudProse Blog: CloudOps Channel
    What does a managed service actually look like when your only optics into pieces of your infrastructure are through APIs and metrics? Thoughts on that and more on Trek10's CloudProse Blog.
    CloudOps Blog

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