AWS Expertise

Team Support

Experienced solutions architects and developers at your service, on-demand

Accelerate Your AWS Journey with Hands-On Expertise

Whether you’re looking for AWS experts that offer a specific set of skills or a team that can help you overcome unexpected issues as they arise, Team Support can help. This flexible, recurring professional services model gives you access to a dedicated AWS Expert who you can rely on and works directly with your team. They also have access to Trek10’s bench of team AWS Certified team members that allows you to tap into the breadth and depth of AWS.

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                Solve Your Unique Cloud Issues

                Gain direct access to AWS Certified Experts

                Gain the support you need to design, architect, and implement cloud-native solutions, without enduring a never-ending skills search. Team Support works as an extension of your team, allowing you to tap into a pool of AWS engineers with a full breadth of expertise – from migration to cloud native.

                Ensure flexible engagements for teams of all sizes

                Receive a tailored engagement and redefine it as your needs evolve. Select the level of support you need, then direct how your hours are spent. Reprioritize fluidly, scale resources up or down as needed, and receive ad hoc support – all within the same engagement.

                Leverage your dedicated AWS expert to overcome cloud unknowns

                Complete your projects on time, even when faced with uncertainty. Trek10 Team Support provides a safety net, helping you navigate the complexity of the AWS ecosystem and offering reassurance of support to help you quickly solve issues as they arise.

                Benefits

                Access Globally Recognized AWS Experts as Needed

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                Trek10 puts the ‘professional’ in professional services. Trek10’s expertise in serverless architecture has kept our costs exceptionally low, and they provide managed services that allow us to focus on growing our business.

                Argonaut - Continuously Enhance Your Trek10 Engagements

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                Gain curated recommendations from top AWS experts. Argonaut is the central entry point for your interactions with Trek10 that includes a built-in recommendation engine to continuously push updates and suggestions for you to browse. View all engagements, including 24/7 Monitoring and Team Support, at a glance or go in depth to adjust based on your ever-changing needs.

                View our recommendations, organized by urgency, and choose how to handle each.

                Stay up to date on the latest and greatest with our recommendation engine. We continuously push updates to you to drive innovation and optimization.

                See everything you are doing with Trek10 from the priorities board including engagements, CloudOps, and recommendations.

                Change, add, or remove tasks based on ever-changing needs.

                Access a summary of support cases to stay up to date.

                Leverage reports to analyze usage of Team Support hours per month and optimize for future use.

                Access all documentation related to the engagement in a single source of truth.

                Book a Discovery Meeting Today

                Our Customers

                Whatever Your Need, Trek10 Can Help

                Trek10 is a customer-centric AWS Premier Consulting Partner wholly focused on AWS. Our Team Support service is a continuous professional services offering that helps to navigate your cloud journey with hands-on support.

                What to Expect

                Gain Specialized Help to Take Full Advantage of AWS Services

                What you get

                • Dedicated Lead Architect
                • Access to flexible engineers
                • CSM that manages your backlog and tasks
                • Packages starting at 30 hours/month with the option to customize

                How it works

                • We leverage our in-house AWS expertise to do what you want
                • Gain actionable insights through recommendations
                • Architect with AWS best practices and well architected principles
                • Leverage our ability to shift gears, change plans, and adapt to shifting resources
                Engagement Packages

                Choose the Package of Hours Best Aligned to Your Needs

                • Optimize: 30 hours/month
                • Innovate: 60 hours/month
                • Accelerate: 90 hours/month
                • Enterprise: Customizable hours
                • Quarterly technical roadmapping
                • Ad-hoc remediation of architectural issues
                • AWS engineering support
                • Re-architecture guidance
                • DevOps/infrastructure as code guidance
                • Networking, AWS Organizations, and account configuration
                • Security and vulnerability guidance
                • Re-architecture diagramming and design
                • Building new microservices
                • AWS account automation
                • DevOps/infrastructure as code engineering
                • Security and vulnerability remediation

                Don't see a package that perfectly suits your needs? Trek10 offers customizable hours for our enterprise customers who need differentiated support.

                Trek10 Proprietary Tools

                Leverage Our Catalog of Specialized Tools

                AWS Cost Anomaly Detection

                Use custom billing anomaly alerts to save thousands of dollars of accidental spending per month. We catch unnecessary resources accidentally left running in your AWS accounts.

                Instance Napper

                Utilize a tagging system to put your development and testing EC2 instances to sleep while they aren’t in use to save you operating costs. This tool has saved up to 75% on testing and development AWS billing.

                Trek10 Patch Manager

                Gain expert support as Patch Manager configures AWS Systems Manager and advises you on the best approaches for managing updates with DevOps best practices, receives notifications of patches, and handles running your updates. While the problem of patch management is as old as IT, the tools and solutions Trek10 develops are new.

                CloudFront/S3/ELB Parser

                Push data from S3, CloudFront, and ELB access logs, allowing Trek10's CloudOps team and our Clients to understand sources of errors and traffic quickly, without a costly full log management system.

                S3 Object Auditor

                Safeguard your most sensitive data. Trek10’s S3 Auditor automatically ensures proper configuration of Amazon S3 buckets and prevents unwanted users from accessing data.

                AWS Vulnerability Detection and Alerting

                Continuously check for hundreds of known vulnerabilities such as open security groups, missing encryption, and more in your AWS account configurations with Trek10’s fully managed service. You are alerted of any vulnerability, and Trek10 advises on remediation. Audit reports are available for compliance.

                Pinger

                Leverage Pinger, a highly available and globally redundant service build on AWS Lambda, to monitor your services and ensure you know if anything goes wrong.

                Tag Mapper

                Leverage Tag Mapper to help you identify and manage infrastructure spawning without their knowledge, by enforcing tagging standards.

                Other Tools?

                Not finding what you are looking for? Trek10's suite of proprietary tools is not limited to the tools featured above, and we're always on the lookout for the absolute best tools available. If you have a preferred toolset, let us know. Creating custom integrations for clients is a popular request from our Team Support Clients.

                Resources

                Stay Up-To-Date with Serverless Technologies

                Always Learning

                Interests

                Amazon CloudWatch Disaster Recovery
                Argonaut
                Trek10 Traction
                Focus Areas

                Transform Your Organization with Trek10’s Expertise

                Book a Discovery Meeting Today