Trek10, Inc. (“Trek10”) is committed to protecting your privacy. We will only use the information that we collect about you lawfully and to create and administer accounts and provide services. Trek10 is an Indiana corporation with its principal place of business at 1400 E Angela Blvd, Suite 209, South Bend, Indiana 46617.
I. Personal Information We Collect
A. When you fill out a contact form at Trek10.com or other Trek10 owned web properties, you provide:
B. When you sign up and purchase a Trek10 online offering administered through Arlo, you provide:
C. We also collect some of this information when you contact us for more information, such as through email, chatbots, or support requests.
D. We collect technical data and information automatically about how and when you use Trek10.com or other Trek10 owned web properties, including, for example, your IP address, time, date, browser used, and actions you have taken within the application. This information helps us to improve our services both for you and for all our users.
II. How We Use Personal Data
A. We use your personal information to provide services to you and to communicate with you:
i. Trek10 uses these cookies so that we recognize you on our website and remember your previously selected preferences. A mix of first-party and third-party cookies are used.
i. Trek10 uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
III. Reasons We Share Personal Data
A. We share information with authorized third parties to provide services, never for resale or unlawful purposes.
B. Personal information we gather is for internal use only and we will not authorize the release of this information to anyone outside Trek10, except as clearly described below.
D. Should you breach our Terms and Conditions, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligations, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Specifically, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.
IV. How to Access & Control Your Personal Data
A. You can contact us via email@example.com to determine what personal information we have stored about you.
B. If email marketing services are utilized, you can opt out by clicking the unsubscribe link at the bottom of each email.
C. If utilizing Harbor, you can easily access or modify your personal information in Trek10 at any time:
D. You can opt out or remove your personal information from Trek10 at any time:
V. Public Information and Third-Party Websites
B. Information we collect from you is not shared publicly.
D. Authorized Third Parties
i. Trek10 uses Amazon Web Services to host trek10.com and the Harbor Client Portal.
i. Trek10 uses Auth0 to authenticate uses to the Harbor Client Portal. You can learn more about how Auth0 stores your personal information at (www.auth0.com/security).
c. Payment Processing
d. Email Providers
e. Employees of Business Customers
i. If you are an employee of one of our business customers, we will share information generated from your use of Services with your employer, such as courses taken, account usage and course results.
f. Customer Support
i. We use Zendesk for customer support. You can learn more about how Zendesk protects your personal information at (www.zendesk.com/company/customers-partners/privacy-policy/).
ii. We use Drift for customer support. You can learn more about how Drift protects your personal information at (www.drift.com/privacy-policy/).
iii. We use Salesforce for customer engagement tracking/management. You can learn more about how Salesforce protects your personal data at (www.salesforce.com/company/privacy/)
i. We use Google Analytics to track and generate reports on our advertisements and website(s) traffic. You can learn more about how Google Analytics protects your personal information at (www.policies.google.com/privacy).
ii. We use Instapage to build and track our landing page visitor behavior. You can learn more about how Instapage protects your personal information at (www.instapage.com/privacy-policy)
iii. We use Leadfeeder to track our website and landing page visitor information. You can learn more about how Leadfeeder protects your personal information at: (www.leadfeeder.com/privacy/)
h. Training Materials
3. How We Share Personal Information with Third Parties - We partner with and occasionally hire other companies to provide services on our behalf. Personal Information may be shared with these companies, vendors, consultants and other service providers who work for us and need access to your Personal Information to do that work; however, we will only share your Personal Information to accomplish the purposes for which we collected the Personal Information. These third parties are contractually required to maintain the confidentiality of your Personal Information and are contractually prohibited from using that information for any other purpose and from selling your Personal Information.
a. We may also share your information as follows:
i. with your consent;
ii. when we believe in good faith that disclosure is necessary to protect our rights or property;
iii. to protect your safety or the safety of others;
iv. to investigate fraud or respond to a government, judicial or other legal request;
v. to comply with the law; and
iv. in connection with a corporate change, such as an acquisition or merger.
A. Notice of Breach of Security
B. Safeguarding Your Information
VII. Compliance and User Rights
A. Trek10 operates in the United States and its servers and data are securely stored in datacenters in the United States. By using Trek10.com, you understand and consent to the collection, storage, processing, and transfer of your information as described herein to our facilities in the United States and to those third parties with whom we share it as described in this policy.
B. Data Transfers from the Europe to the United States
C. California Residents
VIII. Data Protection Rights
A. Trek10 would like to make sure you are fully aware of all of your data protection rights.
B. Every user is entitled to the following:
C. If you make a request, we have 60 days to respond to you. If you would like to exercise any of these rights, please contact us at firstname.lastname@example.org.
IX. Data Rentention
A. Deleted information may be retained in backups, but if you delete your organization, your forms and entries will be permanently deleted.
B. We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for logging into your account and updating this information, as this is the only way we can verify your identity given the limited amount of personal information we collect.
C. We will retain your information for as long as your account is active or as long as your information is necessary to provide you with our services. We may also retain and use your information to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
XI. Questions and Concerns
A. Please email us at email@example.com if you have any questions about the privacy or accuracy of your information.